New clients are required to pay a 40% non-refundable deposit within the first 48 hours of booking. Failure to do so will result in the appointment time being forfeited. Deposit will be applied towards your appointment, which will be allowed to be rescheduled up to one time.
While we understand circumstances happen, we ask that if there is an emergency, please let us know. If you're running late, please call us. If you're going to be more than 10 minutes late, way may need to alter your service, in this instance you will still be charged for the service that you booked.
Cards On File To Book
All appointments will require a credit card on file to hold the appointment. Your credit card will NOT be charged at time of booking, you may pay with ANY payment at time of service
Cancellations, No Call/ No Show, Same Day Cancellations
If you cancel your appointment within 24 hours or on the same day, you will be charged for 40% of your service. A no-call no-show will result in being charged for 100% of your service.
If you reschedule your appointment more than one time, we will be happy to reschedule you, however, you will need to pre-pay for your service, which will be non-refundable.
While we adore children, our working quarters are very tight and there are lots of items that little hands can get into. It may be best to leave the kiddos at home for their safety, your comfort, and relaxation time. Leaving you child unattended in our parking lot is unacceptable and will result in cancellation.
Children under 18 receiving a service will require an adult at the time of service and the adult must sign paperwork for the minor.
If you are receiving any type of intimate waxing, you MUST put your phone away. FaceTime, videos, and photography are NOT permitted due to privacy policies.
Please make sure to fill out all forms required for your service at least 12 hours prior to your service. The Client Consultation form is only required once per year. Consent forms and Covid forms are required for each visit.
Right to Refuse Service
We reserve the right to refuse service or cancel the appointment from the time of booking through the service if communication is inappropriate or the technician feels unsafe.